# Customer Review Insights — Model City Roofing

Generated 2026-06-01 from 281 verified reviews (2019-04-18 – 2026-05-27).

## Summary

Model City Roofing in Jacksonville, FL has accumulated 281 customer reviews spanning from April 2019 through May 2026, with an overall sentiment score of 0.91. Across that period, 98.2% of reviews were positive, 0.4% neutral, and 1.4% negative, reflecting a stable trend over time. Professionalism and conduct was the most frequently discussed aspect, appearing in 229 reviews at 99.1% positive. Communication and updates drew 126 mentions at 97.6% positive, while technical knowledge and expertise (86 mentions), courtesy and friendliness (72 mentions), punctuality (49 mentions), and cleanliness (38 mentions) each reached 100% positive ratings. Responsiveness and speed scored 96.9% positive across 64 mentions, and pricing and value came in at 94.1% positive from 51 mentions. Scheduling and booking ease, while still positive overall, was the lowest-rated aspect at 84.6% positive from 26 mentions, indicating a modest but consistent friction point in the customer experience that prospective clients may want to discuss upfront. Among named staff members, Frank appeared in 44 reviews with a 4.9 average rating, Lisa in 43 reviews with a perfect 5.0, Mike in 22 reviews at 5.0, PJ in 16 reviews at 5.0, and Brittany in 15 reviews at 5.0. On the service side, general roofing work led with 66 mentions at 100% positive, followed by roof replacement at 97.6% positive from 41 mentions, roof installation at 100% from 34 mentions, roof inspection at 100% from 26 mentions, and roof repair at 95.7% from 23 mentions. Thematically, customer service and experience was the dominant topic, appearing in 131 reviews at 99.2% positive. Roof replacement discussions appeared in 109 reviews at 99.1% positive, staff and crew performance in 91 reviews at 100% positive, and insurance claim assistance in 10 reviews at 100% positive. Storm damage and emergency repair also earned a perfect score across its 10 reviews. Workmanship quality was cited in 33 reviews at 97% positive, and project management and communication in 38 reviews at 97.4% positive. Overall, the review record for Model City Roofing reflects consistent performance across technical execution, staff conduct, and customer communication, with scheduling logistics representing the only area where a meaningful minority of reviewers noted room for improvement.

## Overall Sentiment
- Positive: 98.2%
- Neutral: 0.4%
- Negative: 1.4%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 229 of 281 reviews (81.5%)
- Positive: 99.1% (227 of 229)
- Top phrases: "Very professional", "professional", "extremely professional"

### Communication & Updates
- Mentions: 126 of 281 reviews (44.8%)
- Positive: 97.6% (123 of 126)
- Top phrases: "great customer service", "answered all my questions", "helpful"

### Technical Knowledge & Expertise
- Mentions: 86 of 281 reviews (30.6%)
- Positive: 100% (86 of 86)
- Top phrases: "thoroughly", "knowledgeable", "Quality work."

### Courtesy & Friendliness
- Mentions: 72 of 281 reviews (25.6%)
- Positive: 100% (72 of 72)
- Top phrases: "polite", "friendly", "very nice"

### Responsiveness & Speed
- Mentions: 64 of 281 reviews (22.8%)
- Positive: 96.9% (62 of 64)
- Top phrases: "super responsive", "quick to help", "Quick Response"

### Pricing & Value
- Mentions: 51 of 281 reviews (18.1%)
- Positive: 94.1% (48 of 51)
- Top phrases: "reasonable", "fair price", "great price"

### Problem Resolution & Effectiveness
- Mentions: 51 of 281 reviews (18.1%)
- Positive: 98% (50 of 51)
- Top phrases: "overall rejected", "They did an amazing job", "will fix any issues fast"

### Punctuality & On-Time Service
- Mentions: 49 of 281 reviews (17.4%)
- Positive: 100% (49 of 49)
- Top phrases: "He was prompt", "prompt", "on time"

### Cleanliness & Tidiness
- Mentions: 38 of 281 reviews (13.5%)
- Positive: 100% (38 of 38)
- Top phrases: "clean", "left no mess!!!", "clean up at the end"

### Scheduling & Booking Ease
- Mentions: 26 of 281 reviews (9.3%)
- Positive: 84.6% (22 of 26)
- Top phrases: "Zero delays", "get the work scheduled", "very prompt and accommodating"

## Top Employees

### Frank
- Mentioned in 44 reviews
- Average rating when mentioned: 4.90
- Sentiment: 97.7% positive

### Lisa
- Mentioned in 43 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mike
- Mentioned in 22 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Pj
- Mentioned in 16 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Brittany
- Mentioned in 15 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Adam
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Dave
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Chris
- Mentioned in 10 reviews
- Average rating when mentioned: 4.90
- Sentiment: 100% positive

### Jackalyn
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Karlton
- Mentioned in 9 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Buddy
- Mentioned in 7 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kelsey
- Mentioned in 6 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Shawn
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Michael
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Carlton
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Tre
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jake
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jackie
- Mentioned in 3 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

## Services

### Roofing
- Mentioned in 66 reviews
- Sentiment: 100% positive

### Roof Replacement
- Mentioned in 41 reviews
- Sentiment: 97.6% positive

### Roof Installation
- Mentioned in 34 reviews
- Sentiment: 100% positive

### Roof Inspection
- Mentioned in 26 reviews
- Sentiment: 100% positive

### Roof Repair
- Mentioned in 23 reviews
- Sentiment: 95.7% positive

### Insurance Claim Assistance
- Mentioned in 10 reviews
- Sentiment: 100% positive

### Roofing Installation
- Mentioned in 6 reviews
- Sentiment: 100% positive

### Roofing Repair
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Roofing Consultation
- Mentioned in 5 reviews
- Sentiment: 80% positive

### Full Roof Replacement
- Mentioned in 5 reviews
- Sentiment: 100% positive

### Roofing Estimate
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Roof Leak Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Residential Roofing
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Roofing Inspection
- Mentioned in 3 reviews
- Sentiment: 66.7% positive

### New Roof Installation
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Storm Damage Repair
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Shingle Installation
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Emergency Tarping
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Commercial Roofing
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Skylight Inspection
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Shingle Repair
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Roofing Quote
- Mentioned in 2 reviews
- Sentiment: 50% positive

### Reroof
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Chimney Repair
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Roofing Service
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Leak Repair
- Mentioned in 2 reviews
- Sentiment: 100% positive

## Topics

### Customer Service & Experience
- Customer Service & Experience mentioned in 131 of 281 reviews (46.6%)
- 99.2% of Customer Service & Experience reviews are 4 or 5 stars
- Average rating in Customer Service & Experience reviews: 5★

### Roof Replacement
- Roof Replacement mentioned in 109 of 281 reviews (38.8%)
- 99.1% of Roof Replacement reviews are 4 or 5 stars
- Average rating in Roof Replacement reviews: 5★

### Staff & Crew Performance
- Staff & Crew Performance mentioned in 91 of 281 reviews (32.4%)
- 100% of Staff & Crew Performance reviews are 4 or 5 stars
- Average rating in Staff & Crew Performance reviews: 5★

### Project Management & Communication
- Project Management & Communication mentioned in 38 of 281 reviews (13.5%)
- 97.4% of Project Management & Communication reviews are 4 or 5 stars
- Average rating in Project Management & Communication reviews: 4.8★

### Workmanship Quality
- Workmanship Quality mentioned in 33 of 281 reviews (11.7%)
- 97% of Workmanship Quality reviews are 4 or 5 stars
- Average rating in Workmanship Quality reviews: 4.9★

### Roof Repair
- Roof Repair mentioned in 27 of 281 reviews (9.6%)
- 100% of Roof Repair reviews are 4 or 5 stars
- Average rating in Roof Repair reviews: 5★

### Responsiveness & Timeliness
- Responsiveness & Timeliness mentioned in 27 of 281 reviews (9.6%)
- 96.3% of Responsiveness & Timeliness reviews are 4 or 5 stars
- Average rating in Responsiveness & Timeliness reviews: 4.9★

### Pricing & Value
- Pricing & Value mentioned in 26 of 281 reviews (9.3%)
- 96.2% of Pricing & Value reviews are 4 or 5 stars
- Average rating in Pricing & Value reviews: 4.9★

### Roof Inspection & Assessment
- Roof Inspection & Assessment mentioned in 18 of 281 reviews (6.4%)
- 100% of Roof Inspection & Assessment reviews are 4 or 5 stars
- Average rating in Roof Inspection & Assessment reviews: 5★

### Cleanup & Site Care
- Cleanup & Site Care mentioned in 14 of 281 reviews (5%)
- 100% of Cleanup & Site Care reviews are 4 or 5 stars
- Average rating in Cleanup & Site Care reviews: 5★

### Storm Damage & Emergency Repair
- Storm Damage & Emergency Repair mentioned in 10 of 281 reviews (3.6%)
- 100% of Storm Damage & Emergency Repair reviews are 4 or 5 stars
- Average rating in Storm Damage & Emergency Repair reviews: 5★

### Sales & Estimate Process
- Sales & Estimate Process mentioned in 10 of 281 reviews (3.6%)
- 90% of Sales & Estimate Process reviews are 4 or 5 stars
- Average rating in Sales & Estimate Process reviews: 4.6★

### Insurance Claim Assistance
- Insurance Claim Assistance mentioned in 10 of 281 reviews (3.6%)
- 100% of Insurance Claim Assistance reviews are 4 or 5 stars
- Average rating in Insurance Claim Assistance reviews: 5★

## FAQ

**Q: Is Model City Roofing professional?**
A: Based on 229 reviews mentioning professionalism & conduct, 99.1% report positive experiences. Customers frequently mention "Very professional".

**Q: Is Model City Roofing good at communicating with customers?**
A: Based on 126 reviews mentioning communication & updates, 97.6% report positive experiences. Customers frequently mention "great customer service".

**Q: Is Model City Roofing knowledgeable and skilled?**
A: Based on 86 reviews mentioning technical knowledge & expertise, 100% report positive experiences. Customers frequently mention "thoroughly".

**Q: Is Model City Roofing courteous and friendly?**
A: Based on 72 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "polite".

**Q: Is Model City Roofing responsive and quick?**
A: Based on 64 reviews mentioning responsiveness & speed, 96.9% report positive experiences. Customers frequently mention "super responsive".

**Q: Is Model City Roofing affordable and fairly priced?**
A: Based on 51 reviews mentioning pricing & value, 94.1% report positive experiences. Customers frequently mention "reasonable".

**Q: Is Model City Roofing effective at solving problems?**
A: Based on 51 reviews mentioning problem resolution & effectiveness, 98% report positive experiences. Customers frequently mention "overall rejected".

**Q: Is Model City Roofing on time for appointments?**
A: Based on 49 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "He was prompt".

**Q: Is Model City Roofing clean and tidy?**
A: Based on 38 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "clean".

**Q: Is Model City Roofing easy to schedule with?**
A: Based on 26 reviews mentioning scheduling & booking ease, 84.6% report positive experiences. Customers frequently mention "Zero delays".

**Q: Does Model City Roofing handle customer service & experience?**
A: Customer Service & Experience appears in 131 of 281 reviews, 99.2% of them positive.

**Q: Does Model City Roofing handle roof replacement?**
A: Roof Replacement appears in 109 of 281 reviews, 99.1% of them positive.

**Q: Does Model City Roofing handle staff & crew performance?**
A: Staff & Crew Performance appears in 91 of 281 reviews, 100% of them positive.

**Q: Does Model City Roofing handle project management & communication?**
A: Project Management & Communication appears in 38 of 281 reviews, 97.4% of them positive.

**Q: Does Model City Roofing handle workmanship quality?**
A: Workmanship Quality appears in 33 of 281 reviews, 97% of them positive.