Alan Kumm (Tiny)
Model city did my original roof. Had to call out due to leak. Found out it was a faulty vent that has been a common prob with that specific vent. PJ came out and diagnosed it and stopped leak until it could be worked on by warranty dept. I figured like with most companies i would have to fight to get it fixed right since they would have to pull back shingles and replace wood also due to a little water damage. Frank contacted and his first suggestion was to pull it up replace the damage and replace shingles. Most companies would have tried to patch and taken the easy way out. Repair crew came out and fixed it and went above and beyond. Would definitely recommend model city to others and frank and pj were spot on
Response from owner
October 22, 2020
Other reviews
Anne Mabry
I hired Model City Roofing to replace my roof for $8,500 after they had previously repaired about 1/4 of it the year before. Both times, the actual roofing work was solid. The crew did a good job, the roof looks much better, and they cleaned up well afterward. However, after the full roof replacement was completed, I received an unexpected invoice for an additional $1,700 labeled as “supplements.” This charge was never discussed, approved, or included in the original quote. When I questioned it by email, they tried to move the conversation to phone calls. I made it clear I wanted everything in writing, and after that, the requests for the additional payment stopped. So - the workmanship was good, but the surprise billing attempt raises concerns. If you use this company, make sure every cost is clearly documented and agreed to in writing before the work begins and be cautious about any “after-the-fact” charges.
hmohlman@gmail.com mohlman
Model City just installed a great looking new roof on a family friends home in Yulee. The care and guidance that Kelsey and Frank gave them is appreciated. Thank you!
Jennifer Jones
No written review
Rebecca Morell
A home project that would normally be stressful but instead was seamless and stress-free from the initial quote all the way through to the completion of the project all in thanks to the team at Model City Roofing. Specifically Kelsey, Adam, and Carlton. I couldn’t be happier and my home looks beautiful. Thank you to everyone at Model City Roofing! Highly recommend to anyone who is looking for a new roof.