Anne Mabry
I hired Model City Roofing to replace my roof for $8,500 after they had previously repaired about 1/4 of it the year before. Both times, the actual roofing work was solid. The crew did a good job, the roof looks much better, and they cleaned up well afterward. However, after the full roof replacement was completed, I received an unexpected invoice for an additional $1,700 labeled as “supplements.” This charge was never discussed, approved, or included in the original quote. When I questioned it by email, they tried to move the conversation to phone calls. I made it clear I wanted everything in writing, and after that, the requests for the additional payment stopped. So - the workmanship was good, but the surprise billing attempt raises concerns. If you use this company, make sure every cost is clearly documented and agreed to in writing before the work begins and be cautious about any “after-the-fact” charges.
Response from owner
April 27, 2026
Other reviews
DANIELLE STAFFORD
Lisa and Mike were very professional, knowledgeable and prompt. Thank you for your services.
Cindy Houston
Thank you Model City Roofing for the great experience! The sales manager (Andy) and point person (Jeremy) were amazing to work with. Always responsive. The roofing crew were courteous and did an awesome job on the installation and clean up of the area. The roof looks so good! I would highly recommend Model City Roofing for all of your roofing needs.
Deborah Combs
I contacted Model City Roofing after a terrible experience with another roofing company. PJ came out the same day for an inspection. Job was scheduled and completed in less than a week. I would highly recommend working with PJ and Model City Roofing!
Caitlin Umberger
Model city did an amazing job on my roof! Todd (sales) and Jake (project manager) we’re helpful, courteous and keep me updated the entire way. My roof is beautiful and I would highly recommend them to everyone need a new roof.