What customers say about Model City Roofing

Model City Roofing in Jacksonville, FL has accumulated 281 customer reviews spanning from April 2019 through May 2026, with an overall sentiment score of 0.91. Across that period, 98.2% of reviews were positive, 0.4% neutral, and 1.4% negative, reflecting a stable trend over time. Professionalism and conduct was the most frequently discussed aspect, appearing in 229 reviews at 99.1% positive.

Communication and updates drew 126 mentions at 97.6% positive, while technical knowledge and expertise (86 mentions), courtesy and friendliness (72 mentions), punctuality (49 mentions), and cleanliness (38 mentions) each reached 100% positive ratings. Responsiveness and speed scored 96.9% positive across 64 mentions, and pricing and value came in at 94.1% positive from 51 mentions. Scheduling and booking ease, while still positive overall, was the lowest-rated aspect at 84.6% positive from 26 mentions, indicating a modest but consistent friction point in the customer experience that prospective clients may want to discuss upfront.

Among named staff members, Frank appeared in 44 reviews with a 4.9 average rating, Lisa in 43 reviews with a perfect 5.0, Mike in 22 reviews at 5.0, PJ in 16 reviews at 5.0, and Brittany in 15 reviews at 5.0. On the service side, general roofing work led with 66 mentions at 100% positive, followed by roof replacement at 97.6% positive from 41 mentions, roof installation at 100% from 34 mentions, roof inspection at 100% from 26 mentions, and roof repair at 95.7% from 23 mentions. Thematically, customer service and experience was the dominant topic, appearing in 131 reviews at 99.2% positive.

Roof replacement discussions appeared in 109 reviews at 99.1% positive, staff and crew performance in 91 reviews at 100% positive, and insurance claim assistance in 10 reviews at 100% positive. Storm damage and emergency repair also earned a perfect score across its 10 reviews. Workmanship quality was cited in 33 reviews at 97% positive, and project management and communication in 38 reviews at 97.4% positive.

Overall, the review record for Model City Roofing reflects consistent performance across technical execution, staff conduct, and customer communication, with scheduling logistics representing the only area where a meaningful minority of reviewers noted room for improvement.