J
After being misinformed by their third party answering service multiple times, the manager of operations had to reschedule due to miscommunication over the course of two weeks. Frank came out and seemed to be aiming to remedy the concerns, though flaked. I was sent a bad quote that would eliminate liability for all events in the course of potential work. Upon notifying Frank that the quote included unacceptable terms, he responded that he would send a proper quote with corrections he following day-- that was on November 17, 2025. This is now December 3, 2025. I will not waste any more time with this company.
Response from owner
December 3, 2025
Other reviews
holli summerset
Frank and his team did an excellent job on my roof! I'm so grateful for attention to detail, customer service and most of all quality. Definitely recommend them for all your roofing services.
Kim Hamilton
I recently worked with Model City Roofing. Our home needed a new roof. I had a great experience from the start to finish. Everyone I worked with were professional, knowledgeable, ready to help. The crewman themselves were courteous, cleaned up after themselves, and worked to get the job done ahead of schedule. I would recommend this company to my family and have noticed others on our street have also used them as well.
Michael Blazek
I cannot recommend Model City Roofing enough! I have referred several friends and family members to them over the years, and every single person has had nothing but positive things to say about their experience. Model City has now started a large project in the townhome community I live in and I have heard nothing but positive feedback. From the first phone call to the final inspection, Model City Roofing provides top-notch service. Their team is professional, knowledgeable, and truly cares about their customers. Model City will go above and beyond to ensure that the job is done right the first time and that their customers are completely satisfied with the work. Lisa who works in their office is a great communicator and will keep you in the loop every step of the way. Whether you need a repair or a full replacement, Model City Roofing is the company to call. They are reliable, trustworthy, and always deliver on their promises. As a licensed real estate broker, I am so grateful to have found such a fantastic company to refer my friends and family to, and I know that anyone who uses their services will feel the same way. Thank you, for all that you do!
BLAKE COOPER
Had a leak in my ceiling so I called model city roofing to come check and make sure my roof was not damaged. I had an appointment at 4pm and Mike Jones and Lisa Peeler showed up 15 minutes early which is always nice. Mike went up on my roof and did an inspection. He also cleaned off all the leaves and debris without me asking. Just so he could see the roof better. Lisa kept me company on the ground telling me about my options and just chit chatting in general with me. Mike finished the inspection and said my roof looked great. He informed me it was probably just all the debris keeping the water from draining properly so it soaked through the shingles. He didn't try to sell me a new roof or any repairs since I didn't need any which was great. My overall experience woth Mike and Lisa was absolutely fantastic and I will refer model city roofing to any friends or family that need roofing repairs. And when the time comes for me to need a new roof I will absolutely call them without a hesitation 10/10 experience.