Susanne Festa
I reached out to Model City Roofing bc I was missing the covers over the soffit vents. Chris came out to look. While he was there we noticed some soffit that was pushed up - we had a bad storm end of June. Chris said he would be happy to fly the drone up to be sure there was no other damage that we couldn’t see from the ground. Sure enough, shingles missing. Chris then coordinated a tarp to be placed on that patch until he could return to inspect the roof himself (storms coming in that day). Chris also made time to be at the house to speak to the insurance company adjusters. I couldn’t ask for more as far as customer service. On time, professional, quickly responded to any and all texts/calls from me. Chris has been amazing!
Response from owner
August 14, 2025
Other reviews
Dustin Bainter
Very courteous & professional.
Juan Osorio
PJ was extremely responsive and helpful in the entire process of getting our roof redone. The work was extremely fast, efficient and well done. I would recommend having PJ and Model City Roofing any day of the week!
Anne Mabry
I hired Model City Roofing to replace my roof for $8,500 after they had previously repaired about 1/4 of it the year before. Both times, the actual roofing work was solid. The crew did a good job, the roof looks much better, and they cleaned up well afterward. However, after the full roof replacement was completed, I received an unexpected invoice for an additional $1,700 labeled as “supplements.” This charge was never discussed, approved, or included in the original quote. When I questioned it by email, they tried to move the conversation to phone calls. I made it clear I wanted everything in writing, and after that, the requests for the additional payment stopped. So - the workmanship was good, but the surprise billing attempt raises concerns. If you use this company, make sure every cost is clearly documented and agreed to in writing before the work begins and be cautious about any “after-the-fact” charges.
Marcus Robinson
Excellent display of work ethic. Genuinely the best roofing service I’ve ever hired!