Sales & Estimate Process

D. Drew

We had a great experience with them. The crew did an excellent job on our roof and everything looks clean and professionally done. Lisa was our representative, and she was amazing to work with — very helpful, responsive, and made the whole process smooth and stress-free. Highly recommend!

Ken Klugh

Worked with Shawn to get an estimate for a new roof and then to get the work scheduled. Real nice guy. Gave me some suggestions on the color and options. The roof came out great. If you need a new roof in the Jacksonville, FL, area, check them out.

J

After being misinformed by their third party answering service multiple times, the manager of operations had to reschedule due to miscommunication over the course of two weeks. Frank came out and seemed to be aiming to remedy the concerns, though flaked. I was sent a bad quote that would eliminate liability for all events in the course of potential work. Upon notifying Frank that the quote included unacceptable terms, he responded that he would send a proper quote with corrections he following day-- that was on November 17, 2025. This is now December 3, 2025. I will not waste any more time with this company.

Kathleen Smith

I had an appointment with Frank from Model City Roofing to do a free quote on replacing my roof. He was professional, personable, knowledgeable and thorough. He answered any questions I had. Before he left I had the quote to review.

Antonio Johnson

Frank was awesome he explained the whole process very well we highly recommend this company

Matt Randall

Had a great experience with Model City! Frank Bunton came out to measure and get quotes and was more than happy to accommodate all requests and changes for the best price. He even recommended some good contractors for non-roofing work and called them to negotiate lower prices. On top of that, he was a straight shooter and honest about everything, no snake oil to be found at all. Would definitely recommend.

Carol Veal

Lisa Peeler was professional and very attentive to details. She was very prompt and accommodating. I will definitely refer her to any customers who are in need of new roof.

Talan Harlow

These guys are the real deal. I got several quotes before selecting MC Roofing, they were by far the best price compared to the level of professionalism. A couple of companies were less expensive but didn't even come close to the level of care that MC Roofing showed. Chris was super responsive during the estimate process and texted me regular updates about when the job would be completed, product delivered, dumpster dropped off etc. He drove out to provide samples of the product and worked with me to select a roof color that would bring everything together. Everything went exactly how he said it would which is rare in the construction business. Frank and the roofers were beyond amazing. Tear off and installed by early afternoon. Not a single nail in the drive. No mess in the bushes and they even trimmed a couple branches for me that were overhanging the roof. The guys on the crew were super nice and kept the work environment clean throughout the entire day. You can tell this is a crew that has done a ton of roofs and has it down to a science. After the job was completed, Frank came back out to do a post job inspection. He walked me through next steps as far as dumpster pickup, inspection and invoicing. Then we walked around the roof together and he answered any questions I had. If you are looking for a new roof don't bother looking anywhere else. Price was great. Sales team was knowledgeable and honest. Install team worked like a well-oiled machine.

Clarence hackett

Excellent rating for sales, installation of new roof, final inspection, and clean up !! Outstanding relationship and communication ! Great quality shingles . Above and beyond service with Dave Ward !! I highly recommend Model City Roofing !! Superior rating !!

sherry Caile

Beautiful job, Best sales reps Dave and Jackie, Responsible, Polite installers. Recommend to everyone needing roof services!!!