All reviews

Item: Model City Roofing
Rating: 3
Author: Anne Mabry

281 verified reviews, 4.9★ average, sorted by most recent.

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Showing 1–2 of 2 3-star reviews.

April 25, 2026

Anne Mabry

I hired Model City Roofing to replace my roof for $8,500 after they had previously repaired about 1/4 of it the year before. Both times, the actual roofing work was solid. The crew did a good job, the roof looks much better, and they cleaned up well afterward. However, after the full roof replacement was completed, I received an unexpected invoice for an additional $1,700 labeled as “supplements.” This charge was never discussed, approved, or included in the original quote. When I questioned it by email, they tried to move the conversation to phone calls. I made it clear I wanted everything in writing, and after that, the requests for the additional payment stopped. So - the workmanship was good, but the surprise billing attempt raises concerns. If you use this company, make sure every cost is clearly documented and agreed to in writing before the work begins and be cautious about any “after-the-fact” charges.

Response from owner

We appreciate you taking the time to share this feedback. We’re glad to hear you were happy with the quality of the work and cleanup. Regarding the additional charge, we understand your concern. After reviewing this, supplements can sometimes be generated based on changes in scope or materials, but they should always be clearly communicated beforehand, in which we have guidelines in place to inform homeowners of that, so we will investigate what happened here. That’s something we take seriously, and we’re addressing this internally to ensure better clarity moving forward.

April 27, 2026

May 13, 2025

Robert Mazziotte Sr

Quick Response, but overall rejected.

Response from owner

Thank you for your feedback! At Model City Roofing, we’re committed to delivering top-tier workmanship and service on every project. In some cases, that means recognizing when a job may not be the right fit for our team. Upholding our mission, to exceed expectations through unmatched quality and customer satisfaction, means being honest about what we can take on to ensure every customer receives the attention and craftsmanship they deserve. We truly appreciate the opportunity and hope to be of service in the future if the fit is right!

May 14, 2025