Topic
Staff & Crew Performance
100% positiveAcross 281 reviews of Model City Roofing in Jacksonville, FL, staff & crew performance appears in 91 reviews (100% positive), from 2019-04-18 through 2026-05-27.
Key findings
Staff & Crew Performance mentioned in 91 of 281 reviews (32.4%)
100% of Staff & Crew Performance reviews are 4 or 5 stars
Average rating in Staff & Crew Performance reviews: 5★
Aspects most discussed in these reviews
Professionalism & Conduct
95%86 mentionsCourtesy & Friendliness
42%38 mentionsTechnical Knowledge & Expertise
41%37 mentionsCommunication & Updates
38%35 mentionsPunctuality & On-Time Service
24%22 mentionsResponsiveness & Speed
15%14 mentions
Reviews mentioning staff & crew performance
Matheo Yoel
Really nice and helpful staff.
Response from owner
May 5, 2026
Maria Rodriguez
The job was completed to my total satisfaction, My rep Lisa Peeler was very attentive, The workers were very responsible and very polite.
Response from owner
May 4, 2026
Patty Doratt
Mike and his team were 1000% great. The work was done in one day and they also made sure to leave the area spotless once the work was completed. Mike is very professional and attentive and always there when I had am extra question or 2. Thank you Model City Roofing.
Response from owner
August 22, 2024
Joshua Garrison
No-fuss Professionals that quickly do a great job. Mike is great.
Response from owner
January 23, 2026
Jennifer Lesman
I highly recommend Model City Roofing. They did a beautiful job on our house and garage. Preston Woods is the one to ask for - he is so friendly, and also knowledgeable as he is a real roofing pro. He was here to start the job, checked in during the job, and was here for a final inspection when they left. Preston did everything that he promised, plus some more. He was very patient with my 1,000 questions. The crew was also excellent. They were really nice and they cleaned up thoroughly and quickly, and they did an amazing job. I’m very happy with my new roof.
Response from owner
December 13, 2025
Chateau Cali
I am super pleased with my new roof! The roofers were very professional and prompt. I especially would like to thank Ms. Lisa. She was extremely helpful. Her customer service was top tier. Thank you Model City Roofing for a phenomenal job!
Response from owner
December 1, 2025
Kim Culbertson
Model City Roofing is absolutely amazing!! Preston was very knowledgeable and so nice to talk to. He made our roofing experience great!! I highly recommend Preston and this company for all your roofing needs.
Response from owner
November 30, 2025
Susan Jasinski
Model City Roofing was recommended to me. I too would not hesitate to recommend them to anyone. Although my issue was minor in nature and was handled immediately, I was treated with the outmost importance by Shawn Woolley. He was pleasant, respectful and knowledgeable. I am big on customer satisfaction. I would rate Shawn and Model City Roofing an A+.
Response from owner
October 3, 2025
Torrence Cullen
Tre was knowledgeable and presented himself very well!
Response from owner
September 17, 2025
Rosabel Hill
Shawn was great to work with. He knew exactly what the issue was and did not not try to over charge us. We would most definitely use them again!
Response from owner
September 8, 2025
Jenna Smith
He was prompt, friendly, thorough, and left no mess!!!
Response from owner
August 27, 2025
Priyesh Patel
Mike Jones from Model City Roofing came out to inspect our roof and quickly identified what looked like a simple fix. Instead of pushing for more expensive work, he suggested we start with the straightforward solution first. I really appreciated his honesty, professionalism, and how easy he was to deal with. Highly recommend!
Response from owner
August 21, 2025
Kathleen Smith
I had an appointment with Frank from Model City Roofing to do a free quote on replacing my roof. He was professional, personable, knowledgeable and thorough. He answered any questions I had. Before he left I had the quote to review.
Response from owner
August 21, 2025
Christina Bullock
Tre is very professional and a good worker
Response from owner
August 10, 2025
Brian Hinkey
Frank came out and did a full inspection on my roof. He was on time, polite, and professional. He was very detail oriented and answered all my questions.
Response from owner
August 6, 2025
Shaneka Johnson
We worked with Frank he was AMAZING very down to earth and honest I would recommend him any day!
Response from owner
July 30, 2025
Frank Bova
Frank conducted an inspection of my roof and did so promptly, thoroughly and very professionally. I would recommend him to anyone with any type of roofing issue.
Response from owner
July 18, 2025
Dane Bolena
Tre was very professional, courteous and informative! He did a fantastic job replacing the missing pieces on our chimney!
Response from owner
April 30, 2025
Rebecca Morell
A home project that would normally be stressful but instead was seamless and stress-free from the initial quote all the way through to the completion of the project all in thanks to the team at Model City Roofing. Specifically Kelsey, Adam, and Carlton. I couldn’t be happier and my home looks beautiful. Thank you to everyone at Model City Roofing! Highly recommend to anyone who is looking for a new roof.
Response from owner
April 25, 2025
Sara Kajdic
I recently hired Model City Roofing for a roofing project, and I couldn’t be more pleased with the results. From the first consultation to the final inspection, their team was professional, responsive, and highly skilled. They took the time to explain every step of
Response from owner
April 15, 2025
Sabrina Wickham
Lisa Pilate is fantastic to work with! She’s knowledgeable, professional, and truly cares about her clients. If you’re looking for someone who will go above and beyond in the roofing industry, Lisa is the one to call. Highly recommend!
Response from owner
April 15, 2025
Carol Veal
Lisa Peeler was professional and very attentive to details. She was very prompt and accommodating. I will definitely refer her to any customers who are in need of new roof.
Response from owner
April 15, 2025
Juley H
My experience with Lisa is she has always gone above and beyond in everything she does she keeps everyone involved updated. Model City is lucky to have her. She’s truly one of a kind.
Response from owner
April 15, 2025
Julianne Parish
Lisa is very friendly, helpful, and knowledgeable!
Response from owner
April 16, 2025
Tyler Chaney
I can’t say enough good things about my experience—especially working with Frank. From the first phone call, he was incredibly helpful, honest, and patient. He walked me through every step of the process and made sure I felt comfortable the entire time. It’s not every day you come across someone who genuinely cares about their clients the way Frank does. The roof looks amazing, the crew did a fantastic job, and everything was done on time. If you’re thinking about getting roofing work done, ask for Frank—you’ll be glad you did!
Response from owner
June 27, 2025
Jamie Kingston
Amazing work by Frank!
Response from owner
June 27, 2025
Tyson B
If I could give 6 stars I would to MCR. Top notch quality work with a professional and honest approach to customer service. I would like to shout out Frank for his hard work and genuine efforts to make everyone happy. Well done mate!!
Response from owner
June 27, 2025
Linda Glavin
This is a great company to work with. Lisa Peeler is a true professional. She goes out of her way to make sure things are done right and cares for her clients. She is fantastic to work with.
Response from owner
April 10, 2025
kevin pringle
Exceeding expectations not only was the finished product a phenomenal job but I would highly recommend this service to anyone that is looking for quality work shout out to Frank!!!!!!!!!!
Response from owner
April 10, 2025
johnny pugh
Frank was amazing to work with.Thank you and Model City roofing for being amazing. I will only recommend you for my family and friends for their roof issues
Response from owner
April 9, 2025
Destiny Nix
Frank Bunton saved me a lot of time and effort! 10/10 work. Great guy as well!!
Response from owner
July 28, 2025
Maccia Bunton
Frank B. goes above and beyond for his customer Great Service
Response from owner
July 28, 2025
Myles Smith
Huge shoutout to Frank Bunton!
Response from owner
July 28, 2025
Gerardito Garcia zoe
Frank
Response from owner
July 28, 2025
Lynn Brittingham
Lisa Peeler is the most knowledgeable and helpful person in my mind! Lisa would be my go to person !
Response from owner
April 8, 2025
Alexis Garren
Kelsey was incredibly helpful and provided excellent customer service!
Response from owner
April 8, 2025
Priscilla Arms
I am familiar with "Model City Roofing" and the quality of their work. The employees I have encountered there have been 100% responsive to my inquiries & upcoming needs. Lisa Peeler has been especially helpful/knowledgeable and has gone above & beyond what I had expected.
Response from owner
April 8, 2025
Tim clark
Recommend Model City 100%. Lisa Peeler is amazing and trustworthy!!!
Response from owner
April 7, 2025
Mike Jones
Lisa is the best ever. You’ll have the best customer experience with her
Response from owner
April 7, 2025
Kay Cupp
Our interactions with Lisa Peeler have been so easy…straight up, sincere, and with patience and understanding! Makes it so easy to recommend this great company🙌
Response from owner
April 4, 2025
SPECIALIZED “HOME” INSPECTIONS LLC
Great staff , great inspectors , great roofers !!!
Response from owner
March 19, 2025
Allison Baker
I had to purchase one of the most expensive items ever, as an adult. A new roof…Thank you to Model City Roofing, Kelsey, as she guided me through the experience, ups and downs, their workers and Frank that came by at the end to check on the project. I feel confident and comfortable tonight knowing they took care of my roofing needs. I had interviewed other contractors but they just didn’t take the time I needed. They seemed as if they were just out for the money. My honest , hold heartfelt voice for a roofer is Model City Roofing and their staff. You can thank me later!!!
Response from owner
February 18, 2025
Miriam Coleman
We needed an estimate asap, and model city roofing was able to get to us in 24 hours! Mike jones was able to get to our appointment early and patiently waited on me to get home. He was professional, kind, and good at his job. He was able to clean out a couple of our shingles and patch them up. We will be using this company the next time we have an issue!
Response from owner
October 23, 2024
Camille
Mike came to my home and assessed my roof issues. He went above and beyond what I thought he'd do. He was punctual, professional, courteous and thorough. I would highly recommend him.
Response from owner
November 6, 2024
Alyssa Taylor
Lisa and Brittany are very kind, reliable and trustworthy people, I highly recommend doing business with MCR, you will not be disappointed
Response from owner
August 23, 2024
DANIELLE STAFFORD
Lisa and Mike were very professional, knowledgeable and prompt. Thank you for your services.
Response from owner
July 25, 2024
Jack Peeler
This is a great company and the company is very professional! Brittany is also very helpful and took care of us. Would highly recommend!
Response from owner
July 3, 2024
Christine Heinz
I couldn't have chosen a more professional roofing company. Their customer service and quality is beyond all others. They are a model for all other roofing companies. Brittany is great at what she does! Don't change a thing.
Response from owner
June 12, 2024
Bianca Borghi
Model city roofing was incredibly helpful and professional. They had very quick response times and the service was excellent. If I could give 6 stars I would.
Response from owner
May 28, 2024
Travis Beggs
Model city just did the roof on our unit in Countryside. They were fast, and professional.
Response from owner
May 24, 2024
Robert Dorough
Great work. Great outcome. Thanks Frank, Lisa and Mike.
Response from owner
May 24, 2024
MFG Merch Orders
We love working with Model City Roofing! They are the best at communication and always very professional. Highly recommend!!
Response from owner
May 22, 2024
Sarah
Very good 👍. JENNIFER MURPHY . "COUNTRYSIDE"
Response from owner
May 21, 2024
JB's Dumpster Rentals LLC
Frank at Model City Roofing has been outstanding to work with! Always timely and efficient on getting the jobs done right! 10/10
Response from owner
May 20, 2024
Adalia Pereira
Ony and her partner did a fantastic job. They went way beyond to make sure the job was done to my satisfaction. They make a great team. If I ever need a roof done again I would hope that these two are the ones on the job. Thank you so very much.
Response from owner
April 30, 2024
Linda Garnetto
This has been a smooth experience from beginning to end. My roofers were on time and got the job done. The office staff at Model City Roofing were amazing. I’m pleased with the outcome very professional people to work with.
Response from owner
April 26, 2024
Sydd Thompson
These guys were awesome. Roof stripped, wrapped brand and new shingles thrown back on in a day. Very professional and courteous. They did an amazing clean up at the end. I highly recommend these guys. They need a raise for sure.
Response from owner
March 26, 2024
Zet B
PJ john is very professional n courteous and answer all my questions. 5 star employee
Response from owner
March 26, 2024
Talan Harlow
These guys are the real deal. I got several quotes before selecting MC Roofing, they were by far the best price compared to the level of professionalism. A couple of companies were less expensive but didn't even come close to the level of care that MC Roofing showed. Chris was super responsive during the estimate process and texted me regular updates about when the job would be completed, product delivered, dumpster dropped off etc. He drove out to provide samples of the product and worked with me to select a roof color that would bring everything together. Everything went exactly how he said it would which is rare in the construction business. Frank and the roofers were beyond amazing. Tear off and installed by early afternoon. Not a single nail in the drive. No mess in the bushes and they even trimmed a couple branches for me that were overhanging the roof. The guys on the crew were super nice and kept the work environment clean throughout the entire day. You can tell this is a crew that has done a ton of roofs and has it down to a science. After the job was completed, Frank came back out to do a post job inspection. He walked me through next steps as far as dumpster pickup, inspection and invoicing. Then we walked around the roof together and he answered any questions I had. If you are looking for a new roof don't bother looking anywhere else. Price was great. Sales team was knowledgeable and honest. Install team worked like a well-oiled machine.
Response from owner
March 26, 2024
Barton Muno
We want to say dealing with Adam was a great experience, very professional, and was there every step of the way with getting our new roof put on. The crew that put on the roof were very professional and really hard working men. The project manager Frank was a great experience with him also very professional. We will recommend Model City to everyone it was done in a much faster time than what we thought it would be.Thank you from Barton and Susan Muno.👍🏻👍🏻
Response from owner
March 27, 2024
Sara Compton
Responsive & professional with exceptional customer service!
Response from owner
March 27, 2024
Mara Levin
Karlton Willis was a wonderful project manager who helped us with a Roof Replacement. He was professional and communicative and efficient! The crew did a great job as well
Response from owner
March 27, 2024
Brooke Masters
Chris Massingille was professional and extremely helpful through this process. I would highly recommend this company for your roofing needs.
Response from owner
March 27, 2024
Amanda Michel
I must express my utmost satisfaction with the roofing company's exceptional service, which can only be described as highly professional and truly knowledgeable (huge shout out to Brittany). Their expertise in the field is evident in every aspect of their work. Throughout the entire process, from initial assessment to project completion, the company demonstrated a remarkable level of professionalism that surpassed my expectations. One aspect that particularly impressed me was their ability to seamlessly blend their vast knowledge with modern roofing techniques. This amalgamation of traditional wisdom and cutting-edge methods not only provided a solid foundation for the project but also demonstrated a foresight that sets them apart from the competition. Beyond their technical expertise, the company's commitment to maintaining a clean job site was exemplary. I cannot recommend this roofing company enough for anyone seeking a smart choice for their roofing needs.
Response from owner
August 14, 2025
Kena Roberts
I am so impressed with the work I have seen completed by Model City Roofing, and PJ was absolutely terrific when he came to my house to do my roof inspection. He was very polite and personable, and represented Model City Roofing in a most professional manner.
Response from owner
August 6, 2025
Jacob Sears
I’ve got to say my expectations were blown out of the water with the work and service of Model City Roofing. PJ was extremely professional and attentive. He was involved in the entire process and even followed up after the job was complete to make sure everything ran smooth. I give this company and PJ an A+
Response from owner
August 14, 2025
victoria holloway
I had Buddy Parker come out to my house to inspect my roof. He was prompt, professional and very knowledgeable. He was able to identify some issues that would have cost me more more down the line. I can’t recommend him or this company enough!
Response from owner
August 6, 2025
LIFE HAPPENS
Chris was very professional and very responsive to my questions and gave excellent advice on how to deal with my insurance company not to mention he was punctual even the little early. Great job Chris 👍👍
Response from owner
August 14, 2025
Kymora Shaff
This is by far the best roofing company. They are quick efficient and very nice, Karlton Willis and his team did the best work on my roof making sure everything was perfect they are a very hardworking group of individuals if I need my roof done again I will definitely be asking for them.
Response from owner
July 21, 2023
J D
We had our roof replaced in September of 2022. What was expected to be a difficult and long process due to the age and condition of the roof turned out to be smooth and expedient. The final product was due to the excellent management skills of Jake Brubeck and Buddy Parker. Not only were they always available at a moment's notice, but also very professional, knowledgeable and personable. It was truly a pleasure working with these gentlemen. We highly recommend this company for any and all of your roofing needs.
Response from owner
July 20, 2023
TJ Kocher
The sales team is quick to respond. I had my quote within 24 hours. Once approved they scheduled me. There was a a delay in scheduling do to weather but they rescheduled me 3days later. The crew was professional and quick. When they completed my roof it looked great. They cleaned up like no one was there .
Response from owner
June 5, 2023
Delores Stephens
I am overly satisfied with the quality of work and service that PJ and Model City Roofing provided me. PJ helped us with everything from beginning to end. We got the designer series shingles and they look beautiful on our home. I will be recommending Model City Roofing to my friends and family.
Response from owner
May 17, 2023
ashley grap
These guys are the best! They went above and beyond. I’m SO happy with the results. Adam(consultant) awesome guy! He helped me decide what trim would look best with the color shingle I wanted. Frank(on-site manger) awesome guy! He was here early getting the site ready togo. I had came outside to move truck to see I had a slow leak in my tire, he helped me put air tire. Such a nice guy! I would 100% recommend Adam and Frank!!
Response from owner
May 10, 2023
Jack Smith
Frank came out to inspect my roof today after I submitted a maintenance. Very thorough and respectful. Gave a lot of insight for the roofing issues and recommendations. Great experience working with him. Great experience for my issue!
Response from owner
May 10, 2023
isabelle gray
Model City Roofing was great, they were professional and delivered everything they said they would. Karlton went above and beyond to help. He was kind, professional, considerate and I would give him 18 stars if I could. He explained everything to me every step of the way and stayed until the job was completed. He always has the biggest smile to go with his positive attitude. Thank you , thank you!
Response from owner
May 10, 2023
Joe Englehart
The crew was fast and clean and courteous. Frank was the Project manager assigned to our job and he was phenomenal.
Response from owner
May 12, 2023
Kent Joseph
This company communicated well. They were professional, clean, tidy, courteous. The site supervisor was so professional I’ll recommend them to anyone that have roof issues or need roof inspection etc. great job guys.
Response from owner
May 12, 2023
Frances Key
My experience with this company was stellar. They were professional, communicated well, and were truly caring. Most of all, the roofs they install are of excellent quality.
Response from owner
May 12, 2023
Daniel Lynch
Pj set an appointment with me and showed up on time. He went into great detail on the upcoming steps for what I should expect moving forward with the roof installation. It was very seamless. He was extremely professional, great with communication, and is very knowledgeable. I would recommend utilizing Model City roofing as well as requesting for PJ.
Response from owner
May 12, 2023
Cindy Houston
Thank you Model City Roofing for the great experience! The sales manager (Andy) and point person (Jeremy) were amazing to work with. Always responsive. The roofing crew were courteous and did an awesome job on the installation and clean up of the area. The roof looks so good! I would highly recommend Model City Roofing for all of your roofing needs.
Response from owner
May 12, 2023
Caitlin Umberger
Model city did an amazing job on my roof! Todd (sales) and Jake (project manager) we’re helpful, courteous and keep me updated the entire way. My roof is beautiful and I would highly recommend them to everyone need a new roof.
Response from owner
May 12, 2023
Christian Voytko
Maria, Brittany and Jackalyn are tremendous!
Response from owner
August 14, 2025
Michael Spampinato
Very responsive group! Working quickly and professionally isn’t always simple, but Model City makes it effortless. Neal was up front, honest, and on top of the job since it started. All was done as expected. I highly recommend their services.
Response from owner
August 14, 2025
Dustin Bainter
Very courteous & professional.
Response from owner
August 14, 2025
Josh Pavilando
Dave and Jackalyn have been professional and responsive throughout our claim process. Both were very professional and informative. During several meetings Dave and Jackalyn were knowledgeable about the product and service they would provide us with. They made the process very easy and stress free!
Response from owner
August 14, 2025
Chad Elliott
Very pleased with my new roof, Dave Ward and Jackalyn were great!
Response from owner
August 14, 2025
Colleen White
Chris Robbins was very professional, and went above and beyond to make everything right for us. The roof looks great!
Response from owner
August 14, 2025
Kim Hamilton
I recently worked with Model City Roofing. Our home needed a new roof. I had a great experience from the start to finish. Everyone I worked with were professional, knowledgeable, ready to help. The crewman themselves were courteous, cleaned up after themselves, and worked to get the job done ahead of schedule. I would recommend this company to my family and have noticed others on our street have also used them as well.
Response from owner
August 14, 2025
Chris Davis
Was very pleased with the quality and speed of the work. The crew did a great job and paid special attention to the detail all the way from start to the clean up at the end. I would highly recommend them to anyone who needs a roof
Response from owner
September 28, 2020
alex carvalho
Model City was outstanding did my roof in 1 day no roofing nails in yard very professional and great follow up . thank you so much ..
Response from owner
August 14, 2025
Carolyn Barnett
Brian Moore with Model City was so professional and helpful with my roof replacement. He guided me through the entire process. He was always punctual and dependable. I love my new roof!
Response from owner
August 14, 2025